The ACE team have been looking after my late parents' rental properties for several years now and continue to look after their estate and assist us in any way possible with numerous enquiries and issues. My family and I found the wonderful ACE team and especially our allocated property managers Ms Para Kundu and Ms Pooja Sharma and Ms Neha Sharma very professional, helpful, supportive and always willing and ready to go above and beyond and assist us with anything we needed in relation to any issues related to the rental property management. I am very impressed by the efficiency in replying to all our calls and correspondence and taking immediate action to assist with all our enquiries.
We are very grateful for the great service and would highly recommend to anyone who is after an efficient team that provides great old fashioned customer service where you know who is looking after you and who you need to talk to and you can be sure that all enquires, whether forwarded in person, via email or a text message, will be followed up and completed without further prompting or following up. I prefer to communicate via email or text however I feel that I should thank the team for always assisting my late mother, who often preferred to just drop by and see the girls at the office without making a prior appointment, and whilst I suppose that this may have at times been difficult for the team to find the time to assist her without prior notice, I would like to say a special thanks to everybody for ALWAYS making my Mum feel welcome and always treating her with dignity and respect and taking the time to listen to her concerns and address them as I know that this was very much appreciated by her and that she always felt that she was looked after and that her rental properties were in good hands.
Olga Kolarik August 14, 2018
Tony & Louise
For Michael Xanthos, ACE REAL ESTATE
Before we listed our house with ACE Real Estate, we had several agents come through to appraise our property. Most of the agents who came through seemed to have little regard to our preferences and were determined for us to auction our property even though one of the first things we said was that we wanted to sell through a private sale.
Michael listened to us about our preferences, he determined a strategy that was right for us, and was confident of achieving the price we wanted.
Michael took control of all the matters we didn’t need to worry about and stepped us through the important considerations. He had all the answers to our questions and his feedback made us feel as though we were the utmost priority.
Most importantly Michael achieved a price that far out stripped our expectations even after the commission component was paid. With other agents advertising sales in this area of outstanding results for similar properties that were more than $60,000 less than what Michael achieved. He was definitely worth every cent.
We would gladly recommend Michael to anyone looking to sell their home.
Tony & Louise
January 3, 2018
Great communicator, persistant and always keeps you updated even after the honeymoon period is over
I was very impressed with Shahid, rather unlike the other agents we had dealt with, (and we had tried a few other the course of trying to get my vacant land sold) What I like about Shahid is that he is honest and treats you like a real person, not a sales transaction or a commission and that is refreshing from any salesperson or real estate agent. I think this is because Shahid has a long term view.
Now let me preference our scenario - I am an interstate customer, I am not a local, in fact, I have never met Shahid but based on the service and care I would have no problem recommending him to anyone looking to sell (or buy) a property.
Shahid is persistent. On a number of occasions, we had had the land under offer and the purchasers could not get approval /finance. We had been down this road on a few occasions and the other agents seemed to give up finding it hard, or not knowing how to work their database and contacts, if it didn't seem to sell in the first two months of the property being listed they seemed to lose interest and then the property become stale and the communication strained.
I think some other agents may start out thinking it's easy, but then when things get a bit tough and some real work is required they just move on - not good when selling.
Shahid was not like this at all! His professionalism stayed the course and that is what you want when you are trusting your investment to someone else, you want someone who has substance, someone who really works as a partner to you.
Shahid and ACE Realty may not have a lot of exposure and a brand name in the marketplace like some large national agencies but what they do seem to get right is good old fashioned values; respect, honesty, empathy and open communication. Add to that they have a competitive fee structure too.
Don't overlook Shahid - he is a gem and I wish him every success.
May 4, 2017
Steve and family
My sisters and I had the great pleasure in dealing with Sumit and his team during the sale of my late mother's property.
Sumit was very professional and courteous in all his dealings with me and exceeded our expectations in the sale price he was able to secure for us.
His fees and commission were very reasonable and I would have no hesitation in recommending Ace Real Estate to prospective sellers, based on my experience.
Steve and family.
Steve and family July 21, 2016
We have dealt with Jess from Ace Real Estate when looking for a home for our family. Jess demonstrated genuine interest in helping us look for the perfect home. Jess was not only professional but very friendly and approachable. She always went out of her way to ensure that we were presented with all the opportunities and information possible helping us make the informed decision. We would with no hesitation recommend Jess and Ace Real Estate.
If you have any other questions please do not hesitate to contact me
Tina Nguyen February 25, 2016